Claiming at an authorized service center brings many benefits – CONTENTS
How and why to claim at an authorised service center
In the unfortunate event that an appliance shows signs of malfunction or has a defect that cannot be fixed with the standard methods outlined in the manual (e.g., cleaning the water drain in a fridge, restarting a mobile phone apod.), it is necessary and recommended to turn to experts. By law, the customer has the right to claim the warranty within 24 months from the receipt of the goods, unless otherwise stated.
Your first thought may be to contact the seller. After purchasing from Alza, you can reach out to us by following the instructions on the “I want to make a claim” page. There, we will guide you to the authorised service center, as it’s the fastest option. In many cases, Alza itself sends the item directly to the authorised service, acting more as an intermediary. So, why not deal directly with the service and shorten the entire process?
For larger appliances such as refrigerators, dishwashers, washing machines, etc., the authorised service may even send a technician to your location, making the process much easier and faster. Remember, even if you skip Alza in the process, we still fulfill our legal obligations, and our customer support is always happy to assist you with advice.
Benefits of claiming at an authorised service center
JWe’ve already touched on why contacting an authorised service directly is the best option. So, what are all the reasons that should make it your first choice when deciding?
Why claim through an authorised service?
- Fastest option: The service centre learns about the claim immediately and can arrange a repair or transportation of larger appliances.
- Option to schedule pickup for larger and heavier items directly from your home, or even have the repair done on-site.
- No need to handle or transport large appliances, reducing the risk of damage.
- Immediate attention from experts familiar with the brand and specific issues.
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Check out the complete list of authorised service centres.
So, how can you claim correctly and efficiently, making the process as fast and convenient as possible for everyone involved?
- A defect appears on the appliance you bought from Alza.
- Visit alza.cz/service to easily find contact information for an authorised service centre by the brand of your appliance.
- Have your purchase receipt ready, as it may include essential details like the appliance’s serial number.
- The nearest service centre will contact you to arrange the handover of your appliance.
- Once the repair is complete, you’ll receive your appliance back along with a service report.
What if...? Answering your questions
Can I always use the services of an authorised service centre?
If it’s listed at alza.cz/service, then yes, you can.
Do I need to report the repair to Alza?
No, it’s not necessary. If you’re working directly with the authorised service centre, just provide them with your purchase receipt from Alza, and they’ll handle everything. If anything else is required from Alza, feel free to contact us.
Where can I find the invoice needed for handling the claim with the authorised service centre?
Log into your Alza account or use the mobile app, where you can view all your purchases and their invoices.
What if I’ve purchased Extended Warranty insurance? Will Alza reimburse out-of-warranty repairs?
If you’ve purchased Extended Warranty insurance, the authorised service center will issue you an invoice for repairs during the extended warranty period. You’ll pay for the repair upfront and then submit the invoice to Alza. We’ll reimburse the amount directly to your account.
Do you have further questions about contacting an authorised service centre for claims? If this article doesn’t answer your specific question, don’t hesitate to contact us.